Terms of sale

Welcome to our Shopify store (hereinafter referred to as "the Store"), where we specialize in selling footwear and gift products (hereinafter referred to as "Products"). By accessing, browsing, or making a purchase from the Store, you (hereinafter referred to as "the Customer") agree to be bound by these Terms of Service (hereinafter referred to as "the Terms"). Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, please do not use the Store or make any purchases.

1. Order Placement & Confirmation

1.1 When you place an order through the Store, you are making a binding offer to purchase the Products selected at the stated price, subject to these Terms. All orders are subject to availability and our acceptance.

1.2 After you submit an order, you will receive an automated email confirming that we have received your order (hereinafter referred to as "Order Confirmation"). This email does not constitute acceptance of your order; we will send a separate "Order Shipment Confirmation" email once your order has been processed and shipped, which signifies our formal acceptance of your order.

1.3 We reserve the right to refuse or cancel any order for any reason, including but not limited to: product unavailability, errors in product pricing or description, suspected fraudulent activity, or non-compliance with these Terms. If your order is canceled after payment, we will issue a full refund to the original payment method within 3–5 business days.

2. Payment Terms

2.1 All prices displayed on the Store are in USD (United States Dollars) and include applicable sales tax (where required by law). Shipping fees are calculated separately at checkout, unless free shipping applies as per our Shipping Policy.

2.2 We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other payment methods as indicated at checkout. By providing your payment information, you warrant that you are authorized to use the payment method and that the information provided is accurate and complete.

2.3 Payment must be completed at the time of order placement. We will not process your order until full payment is received and confirmed.

3. Product Information & Availability

3.1 We strive to provide accurate and up-to-date information about all Products, including descriptions, images, sizes (for footwear), and prices. However, we do not guarantee that all product information is error-free, complete, or current. In the event of a discrepancy (e.g., incorrect pricing or description), we reserve the right to correct the error and notify you, or cancel the order if necessary.

3.2 Footwear sizes are provided as a guide only. Sizing may vary slightly by brand or style; we recommend referring to the size chart provided on each product page before making a purchase. We are not responsible for incorrect size selections made by the Customer.

3.3 Gift products may include customizable options (e.g., engraving, packaging). Any customization requests must be clearly specified at checkout; we are not responsible for errors in customization due to incorrect information provided by the Customer.

3.4 Products are subject to availability. If a product becomes unavailable after you place an order, we will notify you promptly and issue a full refund.

4. Shipping & Delivery

4.1 Shipping terms, including delivery destinations, processing times, shipping rates, and estimated delivery times, are detailed in our separate Shipping Policy. By placing an order, you agree to comply with the terms of our Shipping Policy.

4.2 We are not responsible for delays in delivery caused by third-party logistics carriers, customs, weather conditions, peak seasons, or other unforeseen circumstances beyond our control.

4.3 Risk of loss or damage to the Products passes to the Customer once the Products are shipped from our warehouse. We recommend purchasing shipping insurance if you wish to cover potential loss or damage during transit.

5. Returns & Exchanges

5.1 We accept returns and exchanges for footwear and gift products within 30 days of delivery, provided that: (a) the Products are unused, unwashed, and in their original packaging; (b) footwear has no signs of wear (e.g., scuffs on soles, creases); (c) gift products are unopened and in their original condition (customized gifts are non-returnable unless defective).

5.2 To initiate a return or exchange, the Customer must contact our customer service team via email (provided on the Store) within 30 days of delivery, providing their order number and details of the return/exchange reason. We will provide a return authorization number (RA) and return shipping instructions.

5.3 Return shipping costs are the responsibility of the Customer, unless the return is due to a defective product or an error on our part (e.g., wrong product shipped). In such cases, we will cover the return shipping costs and issue a prepaid shipping label.

5.4 Once we receive and inspect the returned Products, we will process the refund or exchange within 5–7 business days. Refunds will be issued to the original payment method; exchanges will be shipped once the returned Products are confirmed to meet our return criteria.

5.5 Defective products (e.g., manufacturing defects, broken parts) must be reported within 7 days of delivery. We will either replace the defective product or issue a full refund, including shipping costs.

6. Intellectual Property

6.1 All content on the Store, including but not limited to product images, descriptions, logos, trademarks, and text, is the intellectual property of our Store and is protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, or use any of this content without our prior written permission.

6.2 All trademarks and brand names associated with our Products (e.g., footwear brands, gift brands) are the property of their respective owners. Our use of these trademarks does not imply any affiliation with or endorsement by the trademark owners.

7. Limitation of Liability

7.1 To the maximum extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from your use of the Store, purchase of Products, or any breach of these Terms, including but not limited to damages for loss of profits, data, or goodwill.

7.2 Our total liability to you for any claim arising from these Terms or your purchase shall not exceed the total amount paid by you for the relevant Products.

7.3 We are not liable for any damages caused by your failure to comply with these Terms, incorrect use of the Products, or reliance on inaccurate product information.

8. Privacy Policy

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and protect your personal data when you use the Store. By using the Store, you agree to the terms of our Privacy Policy.

9. Changes to These Terms

We reserve the right to modify or update these Terms at any time without prior notice. Any changes will be effective immediately upon posting on the Store. Your continued use of the Store or purchase of Products after the changes are posted constitutes your acceptance of the updated Terms.

10. Governing Law & Disputes

These Terms shall be governed by and construed in accordance with the laws of the State of [Your State/Country], without regard to its conflict of law principles.

Any dispute arising out of or in connection with these Terms or your purchase shall first be resolved through good-faith negotiation with our customer service team. If the dispute cannot be resolved through negotiation, either party may file a claim in the appropriate court of [Your State/Country].